ERP Applications Support Engineer Dubai UAE

Position: ERP Applications Support Engineer

Date posted: 2022-06-30

Industry: IT

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Opening for ERP Applications Support Engineer – IT operations

Skills:

• Strong background and experience in Yardi Systems
• Manage user and group security access of all Yardi modules.
• Facilitate the onboarding and setup of new properties.
• Works closely with team leads to understand reporting requirements and assist in developing custom reporting.
• Act as an escalation point for communicating to Yardi’s support team to ensure questions are addressed or tickets submitted to Yardi support vendor.
• Providing support to management and end users on a variety of technical and business process issues.
• Analysing, understanding and supporting all property management software (Yardi) processes (inclusive of Tier 2 Yardi tickets)
• Assists with system upgrades, implementations, integrations, releases and maintenance
• Tracking end user issues through email and support tickets.
• Support is not limited to property management software applications; it encompasses all areas of
• Related operational matters.
• Project management experience
• BI visualization tools (such as Power BI, QlikSense, Tableau) an asset
• Proficient with SQL Server and other database technologies
• Knowledge of .NET
• Experience with SharePoint
• Excellent problem solving and analytical skills
• Creation and modification of financial reports and dashboards
• Experience with Windows and Linux OS servers.
• works well in a team-oriented, collaborative environments

Experience:

• Make sure that all applications currently administered are in perfect running conditions with minimum downtime.
• Make sure that service request to the applications administered have been attended and/or fixed within the SLA periods as per IT policy.
• Make sure that user access requirements have been provided within SLA periods as per policy.
• Must enforce and implement security policy of the applications administered.
• Must notify users in advance in case of any downtime or maintenance activities.
• Must ensure that consultants/programmers/developers get the required application access rights or system software and/or server configuration access rights.
• Manage application licenses and expirations renewal.
• Must provide adequate information to business for the application requirements and capabilities.
• Coordination with the vendor of any issues and requirements for the applications administered.
• Must implement and confirm to IT Security policies.
• Must be ready to learn and execute other tasks required by the department.
• Yardi Support
• Manage Accounts Payables to enable smooth functioning of EFT and other payments.