[Hiring] End User Support Abu Dhabi UAE

­­­Position: End User Support

Date posted: 2024-12-21

Industry: other

Employment type: Full Time

Experience: 4 year                       

Qualification: Bachelor’s Degree holder

Salary: AED 8000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring End User Support

• Location: Abu Dhabi
• Experience Required: 4+ years
• Notice Period: Immediate – 15 days
• Salary: Approx.8000 AED
• Candidates Locally available in UAE / if outside UAE candidates: only immediate joiners who previously worked in UAE is accepted
• Client wants a candidate with UAE Driver’s license
• Candidate must have Managed Engine
• Ticketing Asset inventory MDM solution
• ITSM tool.
• ITIL

Mandatory Skills and Knowledge:

Technical Skills:

• Expertise in desktop hardware and software troubleshooting.
• Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).
• ITSM tool.
• ITIL understanding
• Experience with Active Directory and Exchange (2007/2010/2013).
• Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).
• Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).
• Competency in using remote control tools (Dameware, SCCM, Terminal Services).

Qualifications and Certifications:

• Microsoft Certification MCP or MCSE preferred).
• ITIL V3 Certification.
• B TEC Computer Science.
• A+ and N+ certifications (desirable).

Experience:

• At least 4 years of experience in IT helpdesk and technical support, ideally with hashtag
• ITIL best practices.

Key Responsibilities:

• Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.
• Diagnose, repair, and upgrade hardware and software.
• Handle user account management, including Active Directory tasks.
• Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.
• Perform preventive maintenance and remedial repairs on desktop equipment.
• Escalate complex issues to higher-level support when necessary.
• Record and track incident resolutions in the Service Desk tool.
• Use diagnostic tools to resolve network connectivity and hardware/software issues.
• Support and manage mobile devices and peripherals.
• Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.
• Provide feedback on technology and customer needs to IT management.

Kindly mention “END USER SUPPORT” in the subject line