[Hiring] Email and Ticket Support REMOTE
Position: Email and Ticket Support
Date posted: 2024-10-27
Industry: Other
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: $18/hour
Location: Las Vegas, NV, United States, REMOTE
Company: Omni Interactions
Description:
Omni Interactions logo
Omni Interactions
Email and Ticket Support – Remote Back Office – Up to $18/hour
Las Vegas, NV
Job Overview
We are seeking a dedicated and detail-oriented individual for the role of Remote Back Office Email and Ticket Support. This position offers the flexibility to work from home while providing exceptional customer service through various communication channels.
Key Responsibilities
- Deliver support to customers via email, ticketing systems, and chat.
- Address client inquiries and resolve issues efficiently.
- Complete a concise certification program (only 10 hours) to familiarize yourself with our client systems.
- Maintain a thorough understanding of our products and services to ensure effective assistance.
Required Skills
- Excellent written and verbal communication skills.
- Strong ability to handle multiple inquiries across different platforms (email, ticketing, chat).
- Flexibility and eagerness to learn new systems quickly.
- Customer-focused attitude with a genuine desire to assist others.
Qualifications
- High school diploma or equivalent is essential.
- Prior customer service experience is advantageous but not mandatory.
Career Growth Opportunities
This role serves as an excellent entry point into the customer support field, offering a solid foundation for future career advancement within our organization or the broader industry.
Compensation And Benefits
- Competitive pay rate of up to $18 per hour.
- Weekly payment schedule ensures timely compensation.
- Flexible work arrangements that empower you to create your own schedule.
- The convenience of remote work from your home.
We invite you to join our team and take advantage of this opportunity to develop your career in a supportive and dynamic environment.
