Digital Service Assistant Manager Dubai UAE

Position: Digital Service Assistant Manager

Date posted: 2022-06-17

Industry: Consumer Electronics

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring a Digital Service Asst. Manager

Industry: Consumer Electronics

Location: Dubai

Responsibilities & Skills:

• Secure customer satisfaction by Handling digital channels (Live Chat, WhatsApp, emails Cyber Service, Remote Management and visual support) requests and complaints efficiently & promptly to ensure they stay loyal to the brand.
• Establish a diagnosis of the reported faults and communicate the solution if it can be applied remotely where possible, or to establish appropriate resolution/processes to be given remotely to reduce unnecessary service orders.
• OSM KPIs: Consistently meet and exceed OSM KPI targets set by SGE’s management.
• Perform monthly TNA Analysis by product and defect symptom
• Carry out other tasks and assignments that are deemed as laid down in Samsung’s processes