Desktop Support Officer Abu Dhabi UAE

Position: Desktop Support Officer

Date posted: 2022-03-12

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 7000

Location: Abu Dhabi , United Arab Emirates

Company: Confidential

Description:

Desktop Support Officer

Job Location: Abu Dhabi

Salary Range: 7000 AED (All Inclusive)

Contract Duration: 1 Year – Extendable

Role Description:

• Provides level 2 Support for end user services
• Support hardware and software related issues for workstation users (Supported OS – Windows, iOS)
• basic support of network issues
• Support common printing, scanning related issues
• Support email client configuration / issues
• Provide basic support for application function/configuration
• Provide basic support for meeting room/ conference room equipment
• Remote Support
• Provides remote support to diagnose, troubleshoot, fix issues and perform IMACD using remote takeover tools for end user services
• Support software related issues for workstation users (Supported OS – Windows, iOS)
• Support common printing, scanning related issues
• support email client configuration / issues
• Provide basic support for application function/configuration
• Mobile Device Support
• Provide level support for mobile devices
• Handle common hardware/software/configuration for android / iOS phones and tablets
• Provide basic support for BYOD devices
• IMACD Services
• Coordinate and perform IMACD requests for end user services
• Build, install and uninstall software for End User devices with Customer provided configuration specifications;
• Load and configure specified software standard products and licenses;
• Prepare devices for shipment and liaise with authorized shipment company focal;
• Inform asset management team for updating of asset register.