Desktop Support IT Customer Support Dubai UAE

Position: Desktop Support IT Customer Support

Date posted: 2023-05-17

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 4700

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent Hiring for Desktop Support IT Customer Support – Dubai.

  • Must ITIL Certified or ITIL Exp Must (Incident , Problem Management )
  • Notice Period – Immediate.
  • Answer helpdesk calls, monitor IT mailboxes and provide Lync support for end user requirements.
  • Circulate helpdesk tickets to the appropriate IT teams when required in order to avoid delays.
  • Provide support by telephone, through a 3rd party or be on-site depending on ticket requirements.
  • Diagnosis and resolution of technical issues for PCs and MACs so end-users have minimal downtime.
  • Set up and configuration of laptops and desktops in order for new joiners to begin their duties.
  • Network and telephony support, in order for the business to function in chosen locations.
  • Installation of authorized software to laptops and desktops as per user line manager requirements.
  • Document solutions for the IT Support team and for the business end-users to have easy access
  • Ensure a high level of customer service and support to all vendor staff for end user satisfaction.
  • Support and assist IT colleagues in order to resolve issues for end-users quicker.
  • Train end-users, when possible, on the usage of any of the IT systems.
  • Assist the IT Administration department when requested by the team leader.
  • Salary: AED4,000.00 – AED4,700.00 per month
  • Ability to commute/relocate:
  • Dubai: Reliably commute or planning to relocate before starting work (Required)

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