Desktop Support IT Customer Support Dubai UAE

Position: Desktop Support IT Customer Support

Date posted: 2023-05-17

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 4700

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent Hiring for Desktop Support IT Customer Support – Dubai.

• Must ITIL Certified or ITIL Exp Must (Incident , Problem Management )
• Notice Period – Immediate.
• Answer helpdesk calls, monitor IT mailboxes and provide Lync support for end user requirements.
• Circulate helpdesk tickets to the appropriate IT teams when required in order to avoid delays.
• Provide support by telephone, through a 3rd party or be on-site depending on ticket requirements.
• Diagnosis and resolution of technical issues for PCs and MACs so end-users have minimal downtime.
• Set up and configuration of laptops and desktops in order for new joiners to begin their duties.
• Network and telephony support, in order for the business to function in chosen locations.
• Installation of authorized software to laptops and desktops as per user line manager requirements.
• Document solutions for the IT Support team and for the business end-users to have easy access
• Ensure a high level of customer service and support to all vendor staff for end user satisfaction.
• Support and assist IT colleagues in order to resolve issues for end-users quicker.
• Train end-users, when possible, on the usage of any of the IT systems.
• Assist the IT Administration department when requested by the team leader.
• Salary: AED4,000.00 – AED4,700.00 per month
• Ability to commute/relocate:
• Dubai: Reliably commute or planning to relocate before starting work (Required)