Desktop Support Engineer Dubai UAE

Position: Desktop Support Engineer

Date posted: 2023-10-24

Industry: IT

Employment type: Full Time

Experience: 5 to 7 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Desktop Support Engineer

Job Description:

• Trouble shooting of all types of #Hardware (Desktop/Laptop/Printers), software application & Networking problems.
• Installation and configuration of Windows based operating systems & Patch management, software update and monitor the system status and unwanted software.
• Configuring & #troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.
• Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.
• Exposure in Active Directory user creation & deletion
• Managing windows server 2008 and 2016 Active Directory services, configuring windows servers & Installing different roles on the server.
• Installation and Managing Windows patches for client systems and servers.
• Installation, Configuration and Monitoring of virus issues through Endpoint Protection antivirus.
• Installation and configuration of physical server – RAID Servers
• Responsible for monitoring, maintenance, and support of Windows Server 2008/2016 environments & managing Physical servers.
• Installation and configuration of VPN clients.
• Hands-on experience on server imaging/restoring with acronis tool.
• Managing team of Desktop engineers and coordinating them close the Users tickets within SLA.
• Maintaining Asset Management life cycle & should be strong in Excel.
• Resolving tickets within the SLA which is raised from End User side. Providing support through onsite support/Remote support & On call support.
• Hand on experience in Incidents, Service requests and change request based on ITIL Process.

Required Candidate profile

• Experience 5 to 7 years’ experience in End-users/Server Support.
• Any Bachelor’s degree / diploma or equivalent
• Certification in MCSE/ CCNA /ITIL
• Willing to support under 24/7 support
• Excellent interpersonal and communication skills (Verbal and Written) and result oriented
• Good verbal & written communication skills
• Valid #UAEdrivinglicense
• Experience required 2 Years in UAE .
• Notice period : Immediate / 15 Days / 30 Days