Desktop Support Analyst Dubai UAE

Position: Desktop Support Analyst

Date posted: 2022-11-14

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Desktop Support Analyst – Dubai.

Salary – Negotiable

Job Description

• Provide support to achieve the agreed department / function KPI
• Provide the level pre-defined 2 helpdesk support to achieve the agreed department / function KPI
• Any special assignment from line manager or IT senior management.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system.
• Respond to enquiries from clients and help them resolve the hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To allocate level 2 calls to the relevant member of Service Operations.
• To escalate calls to appropriate individuals/roles if the call cannot be resolved within the agreed time frame
• Close calls in a timely manner on Help Desk system, ensuring quality help desk data are gathered.
• Create IT awareness contents including video tips.
• Desired Candidate Profile

Education

• Degree: Preferable Bachelor’s or Diploma degree in Computer Science, Computer Engineering or Business field or equivalent
• Any IT related certificate is a plus.

Experience

• Strong knowledge of Microsoft based operating systems, office suite of applications and other Microsoft based applications
• Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
• Good Knowledge of PC, Mobile, Laptop and Tablets hardware set-up and configuration.

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