[Hiring] Customer Support Specialist Dubai UAE

Position: Customer Support Specialist

Date posted: 2024-04-12

Industry: Software Company

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 11000

Location: Dubai, United Arab Emirates

Company: Media slide

Description:

Media slide is the leading software company providing a powerful CRM solution for model and talent agencies. We are looking for a talented and motivated Customer Support Specialist to join our team now in Dubai Media City.

In this role, you will:

• Be the first point of contact for our valued customers, handling inquiries via email and phone.
• Gather detailed information and analyze customer requests to ensure accurate resolution.
• Create and manage tickets for our development team, following up on progress and ensuring timely solutions.
• Effectively communicate with customers, keeping them informed about the status of their requests.
• Troubleshoot technical issues related to the Media slide software.
• Manage the onboarding process for new customers, ensuring smooth migration to our platform.
• Deliver exceptional training sessions to users.

We are looking for someone who:

• Possesses excellent communication and interpersonal skills, with a focus on building positive customer relationships.
• Is highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
• Has a strong command of the English language (written and verbal).
• Holds a passion for technology and possesses a good understanding of software and computer systems.
• A developer background is a plus, but not mandatory.
• Enjoys working in a collaborative and fast-paced environment.
• Thrives on learning new things and has a willingness to continuously develop their skills.

What we offer:

• Competitive salary of AED 11,000 per month.
• A stimulating work environment in Dubai Media City.
• Opportunity to work with the leading CRM solution for the talent management industry.
• The chance to be part of a dynamic and growing company.

Work Schedule:

• Monday to Friday, 10:00 AM to 7:00 PM