[Hiring] Customer Support Representative REMOTE USA
Position: Customer Support Representative
Date posted: 2025-04-09
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: $50K – $70K
Location: United States, REMOTE
Company: Rentgrata
Description:
Hiring Customer Support Representative
United States
Why Join Us?
At Rentgrata, we are revolutionizing the PropTech & SaaS space, providing solutions that enhance renter experiences and empower property management teams. As a Customer Support Representative, you’ll play a crucial role in ensuring customer satisfaction, resolving technical issues, and supporting our Sales & Client (Customer) Success teams with ownership and management transitions.
If you’re customer-focused, tech-savvy, and love problem-solving, this is the perfect opportunity to join a fast-growing company with room for advancement.
What You’ll Do (Your Impact in This Role)
Provide Outstanding Customer Support
- Respond to customer inquiries via phone, chat, and email with professionalism and empathy.
- Troubleshoot technical and account-related issues, escalating when necessary.
- Monitor and prioritize tickets in Zendesk, JIRA, and Slack to ensure timely resolution.
Reduce Customer Churn & Save Revenue
- Identify customers at risk of churning due to ownership or management changes.
- Research property transactions to track new ownership and re-establish relationships.
- Work closely with Sales & Customer Success teams to retain accounts and recover lost revenue.
Support Internal Teams (Sales & Customer Success)
- Process customer ownership & management changes with 100% accuracy.
- Provide real-time assistance to Sales & CS teams for customer requests and transitions.
- Maintain and update internal documentation in Notion to support team efficiency.
Improve Processes & Customer Experience
- Identify trends in customer pain points and propose solutions.
- Contribute to enhancing the knowledge base to reduce repetitive inquiries.
- Assist in workflow improvements to make support more efficient.
What You’ll Need to Succeed
- Customer-First Mentality – You’re friendly, empathetic, and patient.
- Tech-Savvy & Quick Learner – Comfortable with HubSpot, Zendesk, JIRA, Slack, Notion (or willing to learn fast).
- Strong Communication Skills – Ability to explain technical concepts in a simple, clear manner.
- Problem-Solving & Persistence – You find solutions, even in challenging situations.
- Attention to Detail – Accuracy is key when handling ownership transitions and escalations.
- Team Player Mindset – Ability to work cross-functionally with multiple teams (Client Success, Sales, Accounting, Engineering, and Product).
Nice-to-Have Experience (But Not Required)
- Experience in SaaS or PropTech customer support
- Background in real estate, property management, or B2B customer service
- Prior experience tracking ownership changes or handling retention efforts
What We Offer
- Competitive Salary: $50K – $70K + benefits & performance-based bonuses
- 100% Remote: Work from anywhere within [time zones covered]
- Career Growth: Room for advancement into leadership or specialized roles
- Impactful Work: Help shape the customer experience at a growing PropTech company
How to Apply
If this sounds like the role for you, apply today! Send your resume and a quick note on why you’d be a great fit for our team. We can’t wait to meet you!
