[Hiring] Customer Support Representative REMOTE USA
Position: Customer Support Representative
Date posted: 2025-03-25
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: $20.08 – $32.87 per hour
Location: San Jose, CA, United States, REMOTE
Company: Stryker
Description:
Hiring Customer Support Representative (Remote)
San Jose, CA
About the job
Shift: Mon – Fri, 8:30am – 5pm Pacific Time
What You Will Do –
As a Customer Care Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
- Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
- Develop organization-wide initiatives to proactively inform and educate customers and develop improvement plans in response to customer surveys
- Receive customer telephone calls and acts as a customer contact regarding pricing, scheduling and shipping
- Process customer orders and determine status of existing orders; provide product information, including technical, operational and/or repair part information
- Provide information to and/or research problems for the Stryker sales force and/or customers, coordinating with other departments as needed
- Prepare and update general and/or product specific information
What You Need –
Required:
- 2 + years’ relevant work experience
- High school diploma or equivalent
Preferred:
- Call center experience
- Proficiency in Excel, SAP, Salesforce
$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
