[Hiring] Customer Support Representative-II REMOTE USA
Position: Customer Support Representative-II
Date posted: 2025-03-28
Industry: other
Employment type: Full Time
Experience: 2 plus year
Qualification: Bachelor’s Degree holder
Salary: $21/hr
Location: California, United States, REMOTE
Company: Confiden LeadStack Inc tial
Description:
LeadStack Inc.
Customer Support Representative-II
California, United States
About he job
Job Details
LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.
Title: Customer Service Representative II
Location: Remote
Duration: 3 months
pay rate: $21/hr
Schedule: 8 AM – 6 PM CST, need to be available Monday through Saturday (50 hours per week
Description
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning. You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product. You will be the first line of defense, ensuring that provides an exceptional service experience when something goes wrong.
You’re Excited About This Opportunity Because You Will…
- Proactively identify issues and potential failures and implement mitigation tactics
- Address merchant & dasher issues with empathy and urgency
- Spearhead & execute workflows that ensure we meet exceptional SLAs
- Identify trends & communicate findings to the broader teams to improve our processes
- Develop a deep expertise in our product, processes, systems, tools
- Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We’re Excited About You Because…
- You have a Bachelor’s degree or equivalent amount of work experience
- You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
- You are a highly-motivated individual that can work independently
- You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have effective written communication skills–including top-notch grammar, spelling, and the ability to write both formally and casually using brand voice and tone
- You are above average in technological fluency
- You are especially comfortable with Google Sheets
Bonus points for…
- Familiarity with G-Suite, Slack, Atlassian, Salesforce
- Previous experience in healthcare
