Customer Support Executive Dubai UAE

Position: Customer Support Executive

Date posted: 2023-06-01

Industry: other

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are currently looking for a Customer Support Executive for one of our well known multinational management consulting services clients located in Dubai.

Responsibilities

• Process 80-100 customer orders daily and deliver within 30 minutes.
• Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.
• Respond to customer queries promptly.
• Perform 80% non-voice and 20% voice customer servicing.
• Handle customer complaints and escalations with appropriate resolutions in a professional manner.
• Engage in work-related correspondence with other company offices.
• Follow up with customers on relevant and related to report deliveries, and all sorts of clarifications.
• Perform QC task daily.
• Attend relevant trainings as per advice.
• Ensure 100% customer satisfaction and protect the company brand at all times.

Required Skills & Personal Attributes:

• Good English communication skills, both verbal and written.
• Proficiency in MS Suite (Word, Excel, PowerPoint, Outlook).

Education and Experience

• At least a graduate, preferably Commerce, Business Administration/Management Graduate (a must)
• 1-2+ years of experience in client servicing/customer services