[Hiring] Customer Support Associate Dubai UAE

­Position: Customer Support Associate

Date posted: 2024-06-29

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 6000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Support Associate

Employment Status: Full Time

Location: Dubai, UAE

Salary Range: AED5000-AED6000

Role Overview:

The main role of the Customer Support Associate is to assist the sales team with customer queries as well as keep partners engaged. This includes D2C customer call centre sales activity, customer support, including operational and admin activities, as well as broker and travel agency partner engagement.

Responsibilities:

• Support Customer Support Executives with admin and operational tasks to streamline processes.
• Actively engage B2B partners (travel agents, brokers, and distribution partners) via email, calls and WhatsApp to keep them informed of their performance, platform functionalities, and product features.
• Outbound calling of D2C leads to inform them about the product’s features, services and policies.
• Answers queries from B2B agents, brokers, and D2C customers via email, calls, and WhatsApp and ensures that issues are addressed promptly within the customer service timings.
• Manage the onboarding of B2B Pet and Travel partners, ensuring initial requirements are met and conducting yearly compliance monitoring.
• Entering B2B Agents’ contacts onto the CRM platform and maintaining accurate records of interactions.
• Ensures fulfilment documents are up-to-date and saved correctly on the drive.
• Oversee the maintenance and usability of the CRM platform.
• Conduct monthly reporting to management, discussing outputs and addressing any challenges faced.

Requirements:

• Excellent written and verbal communication skills in English and Hindi
• Strong time management and organisational abilities.
• Outstanding customer service skills, with a focus on responsiveness and problem-solving.
• Ability to quickly engage and spark interest during phone interactions.
• Experience in the insurance industry or call centre environment is preferred.
• Proficiency with CRM platforms and maintaining accurate records.
• Ability to manage multiple tasks and partners simultaneously, ensuring timely follow-ups and updates.