[Hiring] Customer Support Agent REMOTE USA
Position: Customer Support Agent
Date posted: 2025-03-08
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: $70,000 – $80,000/yr
Location: Dubai, United Arab Emirates
Company: Polycam
Description:
Hiring Customer Support Agent
United States
About the job
Why join Polycam?
Polycam’s mission is straightforward: Democratize 3D capture and make it universally useful. We want to empower creators, builders, and businesses with access to the most advanced 3D capture technologies, wrapped up in a thoughtful system that makes them effortless, easy-to-use and deeply helpful to their work. By allowing people to transform their real world into high-fidelity 3D models using their everyday devices, Polycam is bringing a whole new generation of builders into the world of 3D. We believe the future of 3D creation is more than a niche skill; it’s a universal language.
Polycam is a company that’s aware of its place in the history of imaging and photography. Our central goal is to deliver incredible 3D imaging capabilities to as wide of an audience as we can and watch what their creativity and excitement can do. To do that, we’re focused on making 3D capture seamless, affordable, and collaborative. We believe that people will do incredible things when handed wonderful technology, and we strive to get Polycam into as many hands as possible.
If you’re passionate about creativity, innovation, and making a significant impact, Polycam is the place for you!
About the Role:
As a Customer Support Agent at Polycam, you’ll be the primary point of contact for our users, helping them resolve technical issues and maximize their experience with our 3D scanning and modeling tools. You’ll work closely with our product and quality assurance teams to provide valuable user feedback and contribute to the continuous improvement of our platform.
What You’ll Do:
- Provide excellent customer support through Zendesk, addressing user inquiries about 3D scanning, editing, and export processes
- Troubleshoot technical issues and guide users through best practices for achieving high-quality 3D scans
- Document and track customer issues, identifying patterns and suggesting improvements
- Contribute to our knowledge base by creating clear, user-friendly documentation
- Relay valuable user feedback and feature requests to the product team.
- Assist users with account management and subscription-related questions
What We’re Looking For:
- 2+ years of experience providing customer support using Zendesk
- Proven experience working in a remote environment for 1+ years
- Proficiency with 3D tools and technologies, including 3D modeling software and editing tools
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
- Excellent written and verbal communication skills—you can explain complex concepts in a simple, approachable way
Bonus Points:
- Experience with photogrammetry or 3D scanning technologies
- Knowledge of mobile app troubleshooting
- Background in 3D graphics, design, or related technical field
- Experience with creating technical documentation or tutorials
Salary:
The salary range for this position is $70,000 – $80,000. We take into consideration an individual’s background and experience in determining final salary- therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, financial, and other benefits and equity.
Our Commitment to You:
At Polycam, we’re committed to the health and well-being of our team! We offer comprehensive medical, dental, vision, and life insurance to support your health and peace of mind. Maximize your benefits with both Health and Dependent Care FSAs for added tax savings. While we currently don’t offer a company match, we do provide a 401(k) plan through Guideline to help you plan for a secure and bright future.
We also offer a flexible PTO policy so you can maintain a healthy work-life balance, and one Monday each quarter, the whole company takes the day off to recharge. Enjoy flex-time working hours to fit your schedule and 12 weeks of parental leave to support you during life’s important moments.
We’re invested in your growth—enjoy $1,500 annually to spend on certifications, courses, training, and more! Plus, we keep things engaging with in-person team-specific meetups, conferences, and biannual field trips to unique sites across the nation. Join us and thrive with Polycam!
Disclaimer:
This job description is just the starting point! It’s not an exhaustive list of every task, duty, or responsibility you’ll handle. Things change, and so might your role. We’ll keep you on your toes with new challenges and opportunities.
Physical Requirements:
This role involves extended periods of sitting at a desk and working on a computer.
Equal Opportunity Employer
At Polycam, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. Polycam is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status.
If you need accommodations during the application or interview process, please let us know—we’re here to support you.
