[Hiring] Customer Success Specialist – Evening Shift REMOTE USA
Position: Customer Success Specialist – Evening Shift
Date Posted: October 8, 2025
Industry: Customer Support / eCommerce / Fundraising
Employment Type: Full Time
Experience: 1–2 years in customer support, call center, or help desk environment
Qualification: High School Diploma or GED equivalent
Salary: $24 per hour + $0.50 per hour shift premium (2nd shift) and $1.00 per hour shift premium (weekends) + Target Annual Bonus 10% of base salary
Location: Chicago, IL [REMOTE] (Applicants must reside in FL, IL, IN, or MO)
Company: Double Good
Description:
Double Good is on a mission to create joy through our award-winning popcorn, innovative fundraising platform, and Kids Foundation events that empower youth and support children with special needs. As featured on the Today Show, Double Good is dedicated not just to products, but to a strong social mission.
We are seeking a Customer Success Specialist for the evening shift to provide empathetic, accurate, and timely support to customers across the United States. This remote role is crucial in delivering a positive customer experience that strengthens trust and loyalty.
🔹 Key Responsibilities:
- Respond to customer inquiries via email, chat, social media, and phone within established SLAs
- Resolve issues related to orders, fundraising events, product information, and account management
- Adapt communication style to match customer sentiment, showing empathy and professionalism
- Troubleshoot order, account, and platform issues; escalate when necessary
- Accurately document, categorize, and tag tickets in the support system
- Follow policies, templates, and best practices in every interaction
- Track recurring issues and escalate patterns to leadership for improvement
- Participate in team meetings, training, and coaching sessions
- Contribute feedback to enhance knowledge base articles, macros, and processes
- Support peak-season demand, including occasional overtime
🔹 Skills & Experience We Value:
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to manage multiple tickets and prioritize effectively
- Proficiency with customer support platforms (e.g., Kustomer, Zendesk, Freshdesk)
- High emotional intelligence and adaptability in customer interactions
- Reliable internet connection
🔹 Nice to Have / Additional Experience:
- Experience with eCommerce or fundraising platforms
- Familiarity with shipping/logistics workflows
- Experience handling sensitive user data (payment info, EINs, SSNs, etc.)
- Exposure to automation or AI-driven support tools
- 2+ years in remote customer support for eCommerce, SaaS, or retail
🔹 Benefits:
- Competitive medical, dental, and vision coverage
- Immediate vesting in 401k plan
- Paid time off and company-paid leaves
- Additional perks including a Popcorn Allowance
- Visit Double Good Careers for more details
Double Good is an Equal Opportunity and Affirmative Action employer, ensuring equal employment opportunities regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
