Customer Service Team Leader Dubai UAE

Position: Customer Service Team Leader

Date posted: 2022-04-05

Industry: other

Employment type: Full Time

Experience: 2 years

Qualification: Bachelor’s Degree holder

Salary: AED 10000

Location: Dubai, United Arab Emirates

Company: V Rekrut HR Solutions LLC

Description:

Position: Customer Service Team Leader

Location: Dubai

Job Requirements:

• Should be a graduate.
• 5+ years of substantial customer service experience preferably in a contact center, ecommerce or start-up environment at a reputable company.
• At least 2 years of people management experience.
• Advanced knowledge of MS Office – Excel, Word, and PowerPoint is a must
• Experience with customer journey mapping and VOC analysis will be preferred

Job Role:

• Operations & Customer Service
• Quality / Process Improvement
• Reporting, Analysis & Performance management
• Team Development