[Hiring] Customer Service Specialist Dubai UAE

Position: Customer Service Specialist

Date posted: 2024-05-11

Industry: other

Employment type: Full Time

Experience: 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Specialist

Role function: Customer Service & Administration

Role type: Full time, permanent, under direct payroll of client

Location: Dubai, UAE

Responsibilities

• Sales Order Collection
• Inspection of incoming orders, letters of credit and contracts
• Sales order creation in ERP
• Information to production site
• Order Confirmation / Acknowledgement of receipt sending to customerCustomer invoicing/Issue of Credit and debit notes
• Input Freight Order in SAP / confirmation freightService in SAP / Freight invoice matching
• Freight Price Negotiation and communication to Sales Team
• Contact freight company to confirm Freight Orderbooking
• Freight Lead Time Definition / Lead Time Set Up in SAP and communicationSales Manager
• Mailing to customers
• Custom clearance docs
• Certificate of analysis generation and communication to customer
• Preparation of Long term supplier declarationCustomer creation in SAP
• Credit Management in Coordination with Finance Department
• Consignment stock handling
• Customer Claims management
• Logistic crises communication from and to customer
• Account reconciliation
• Full support for all monthly and annual financial tasks
• Education, background, level of experience
• Education: professional education as an industrial clerk in comparable company / role
• Experience: preferably 2 years in a similar position(customer service, inside sales)
• Technical skills: SAP, Google Office Suite, customs handling, transport (road and container)
• Personal skills:independent way of working, analytical skills, team-player,excellent communication skills, interpersonal skills,problem-solving, can work under pressure
• Language: English, (French and Arabic an added advantage but not compulsory)

with email subject line as ‘Customer Service Specialist-SAP’