11 May 2024

[Hiring] Customer Service Specialist Dubai UAE

Posted in Customer Care Jobs By agentqq On May 11, 2024

Position: Customer Service Specialist

Date posted: 2024-05-11

Industry: other

Employment type: Full Time

Experience: 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Specialist

Role function: Customer Service & Administration

Role type: Full time, permanent, under direct payroll of client

Location: Dubai, UAE

Responsibilities

Sales Order Collection
Inspection of incoming orders, letters of credit and contracts
Sales order creation in ERP
Information to production site
Order Confirmation / Acknowledgement of receipt sending to customerCustomer invoicing/Issue of Credit and debit notes
Input Freight Order in SAP / confirmation freightService in SAP / Freight invoice matching
Freight Price Negotiation and communication to Sales Team
Contact freight company to confirm Freight Orderbooking
Freight Lead Time Definition / Lead Time Set Up in SAP and communicationSales Manager
Mailing to customers
Custom clearance docs
Certificate of analysis generation and communication to customer
Preparation of Long term supplier declarationCustomer creation in SAP
Credit Management in Coordination with Finance Department
Consignment stock handling
Customer Claims management
Logistic crises communication from and to customer
Account reconciliation
Full support for all monthly and annual financial tasks
Education, background, level of experience
Education: professional education as an industrial clerk in comparable company / role
Experience: preferably 2 years in a similar position(customer service, inside sales)
Technical skills: SAP, Google Office Suite, customs handling, transport (road and container)
Personal skills:independent way of working, analytical skills, team-player,excellent communication skills, interpersonal skills,problem-solving, can work under pressure
Language: English, (French and Arabic an added advantage but not compulsory)