[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date posted: 2025-03-30
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Location: Bowling Green, KY, United States, REMOTE
Company: Better Hearing Centers, Inc
Description:
Better Hearing Centers, Inc.
Customer Service Representative (Remote)
Bowling Green, KY
Better Hearing Centers is dedicated to improving the quality of life for individuals with hearing loss. We provide top-quality hearing aids, comprehensive hearing tests, and personalized customer care to ensure our clients receive the best solutions for their needs. As a Customer Service Representative (CSR), you will be the first point of contact for our patients, providing friendly and professional assistance. Your role will involve scheduling appointments, handling inquiries, and supporting the hearing care team in delivering outstanding patient experiences. Key Responsibilities:
- Greet and assist patients in person and over the phone with professionalism and warmth.
- Schedule and confirm patient appointments, ensuring efficient office operations.
- Answer questions about hearing services, hearing aids, and insurance coverage.
- Maintain accurate patient records and update information in the system.
- Assist with billing, insurance verification, and payment processing.
- Educate patients on hearing aid care and basic troubleshooting.
- Coordinate with audiologists and hearing specialists to ensure smooth patient flow.
- Handle administrative tasks such as filing, inventory management, and office organization.
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience, preferably in a healthcare or medical office setting.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Proficiency in using office software (e.g., Microsoft Office, scheduling software).
- Ability to multitask in a fast-paced environment.
- Empathy and patience when working with elderly patients. Benefits:
- Competitive hourly wage/salary.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Employee discounts on hearing aids and services.
- Opportunities for professional development and growth.
