[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date posted: 2025-03-20
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: $11.00 – $14.00 per hour
Location: United States, REMOTE
Company: Wiraa
Description:
Hiring Customer Service Representative
About the job
About the Company
Sagility is a global leader in business process management (BPM), specializing in healthcare solutions that optimize the member and patient experience. We leverage cutting-edge technology and decades of healthcare expertise to deliver industry-leading services, including clinical case management, member engagement, provider solutions, payment integrity, claims cost containment, and advanced analytics. With more than 25,000 employees across five countries, Sagility is committed to driving positive change in healthcare.
About the Role
We are looking for dedicated Customer Service Representatives to join our Remote Call Center Team. As the first point of contact, you will handle customer inquiries with professionalism and empathy, providing accurate and efficient solutions. Join our team and be part of a compassionate and motivated group dedicated to making a positive impact in the healthcare industry.
Location – Remote
Key Responsibilities
- Handle incoming customer calls promptly and professionally.
- Research and provide accurate resolutions to customer inquiries.
- Accurately document call details and maintain records.
- Communicate with empathy and professionalism, ensuring customer satisfaction.
- Meet daily performance metrics for quality and customer service.
Skills and Qualifications
Required:
- Minimum of 1 year of experience in a call center environment.
- High School Diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Proficiency in navigating computer applications.
- Minimum typing speed of 25 WPM.
- Hardwired internet connection with at least 5 Mbps upload and 10 Mbps download speeds.
- Reliable attendance with no absences in the first 90 days.
- Private, secure work area at home.
- Flexible availability, including weekends.
- Must be 18 years or older.
Preferred:
- Previous experience in healthcare customer service.
- Bilingual candidates are strongly encouraged to apply.
What We Offer
- Competitive Pay: $11.00 – $14.00 per hour (Bilingual: $15.00 per hour).
- Performance-Based Incentives.
- Paid Training in a virtual training environment.
- Comprehensive Health Coverage (available after 90 days).
- Employee Wellness and Engagement Programs.
- Career Advancement Opportunities – 90% of leaders started as Customer Service Representatives.
- Daily Pay and Paid Time Off (PTO).
- 401(k) with Employer Contribution.
- Medical, Dental, and Vision Coverage.
- Life Insurance, Short-Term and Long-Term Disability Options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
Tuition Reimbursement.
Equal Opportunity
Sagility is an Equal Opportunity Employer and welcomes applications from veterans and individuals with disabilities. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, national origin, gender, age, disability, sexual orientation, or any other legally protected status
