[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date posted: 2025-05-01
Industry: other
Employment type: Full Time
Experience: 7 year
Qualification: High School diploma or its GED
Location: United States, REMOTE
Company: Marcone Supply
Description:
Hiring Customer Service Representative
United States
Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next-day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.
The Customer Service Representative (CSR) works under general direction with minimal supervision. This position provides excellent customer service to customers, vendors, or other callers regarding product specs & features, service information, processing of orders, and other general communication with callers and assigned accounts. The CSR promotes company core values of superior customer service by answering questions and resolving product or service problems in a timely manner. Additionally, this position serves as an ambassador of the company in creating, supporting, and developing valued business relationships.
In this role you will:
- Provide excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
- Conduct personal interactions with customers representative of a company with strong, ethical standards.
- Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
- Maintain a strong knowledge of all products, services, and promotions.
- Communicates with assigned accounts through phone calls, email, text and fax communication.
- Process customer requests for pricing, information, and availability regarding products.
- Process customer orders for products both in stock and special order.
- Notify customers regarding special orders, backorders, will-calls and deliveries.
- Share pricing and distribute customer price sheets as required.
- Highlight promotions and dealer programs as required based on provided direction and monthly talking points.
- Support Sales staff and Territory Managers by providing quotes, processing orders, and providing information for their customer base in a timely manner.
- Interact with branch staff in a professional manner, working in the best interest of customer relationships.
- Manage personal work productivity consistent with accomplishing job goals, tending to customer needs, and maintaining proficiency in company computers, products, and systems.
- Answer branch overflow telephone calls, routes calls efficiently, and passes messages in an organized manner.
Preferred Job Requirements
- High School diploma or its GED equivalent and some college coursework.
- 7+ years’ experience with HVAC, plumbing, customer service, and related functions.
Minimum Job Requirements
- High School diploma or its GED equivalent.
- 6 years’ experience with HVAC, Customer Service, and related functions.
- High degree of personal ethics, customer service, and commitment to safety.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
- Use computers, photocopiers, scanners, phone systems, and meeting and virtual platform sharing relative to the needs of the job.
- Minimum keyboarding skills of 40 words per minute.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
