[Hiring] Customer Service Representative REMOTE USA

­­­­Position: Customer Service Representative

Date posted: 2025-04-21

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Salary: $17.58/hr – $20.35/hr

Location: Washington, DC, United States, REMOTE

Company: Recruitment via Robert Half

Description:

Customer Service Representative

This range is provided by Robert Half. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Description

We are offering a long-term contract employment opportunity for a Customer Service Representative in the non-profit sector, located in Washington, District of Columbia. The workplace is a dynamic environment where you will be key in processing customer applications and maintaining accurate records.

Responsibilities

• Efficiently handle email correspondence for customer inquiries
• Accurately process customer paperwork as part of the role
• Actively monitor customer accounts and take necessary actions
• Conduct outreach via email for any clarifications or missing information
• Utilize the rights management system for work processes
• Manage data entry tasks with attention to detail
• Provide call center customer service, handling both inbound and outbound calls
• Use Microsoft Excel and Word for various tasks
• Ensure accurate order entry and scheduling of appointments.

Requirements

• Proven experience in answering inbound calls, efficiently addressing customer queries and concerns.
• Prior experience in a call center customer service role, demonstrating excellent communication and problem-solving skills.
• Exceptional customer service skills, with a strong focus on achieving customer satisfaction.
• Proficiency in data entry, ensuring accuracy and attention to detail.
• Experience in email correspondence, responding to customer inquiries in a timely and detail-oriented manner.
• Ability to handle both inbound and outbound calls, maintaining a high level of detail orientation at all times.
• Strong knowledge of Microsoft Excel, using it effectively for data analysis and reporting.
• Proficiency in Microsoft Word, using it for drafting correspondence and creating reports.
• Experience in order entry, ensuring all customer orders are accurately recorded and processed.
• Ability to schedule appointments, managing multiple schedules and ensuring optimal time management.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit