[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date posted: 2025-04-08
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: $13.46/hourly rate
Location: United States, REMOTE
Company: Hub Group
Description:
Hub Group
Customer Service Representative (Remote)
United States
About the job
Job Description
The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.
What We Provide
- Paid holidays
- Benefits such as Medical/Dental/Vision
- 401K plan with employer contributions
- Opportunity for advancement and career development
- Culture that embraces a work-life balance
The Successful Candidate Will
- Answer phone calls in a timely and helpful manner
- Research and provide information to customers utilizing multiple databases and programs
- Have excellent writing skills with the ability to respond and solve problems by email
- Be highly organized, manage time well and have excellent problem-solving skills
- Be goal oriented and competitive with a sense of urgency for meeting key performance indicators
- Desire to work in a fast-paced environment
- Any other duties and responsibilities as assigned
BEWARE OF FRAUD!
Hub Group Has Become Aware Of Online Recruiting Related Scams In Which Individuals Who Are Not Affiliated With Or Authorized By Hub Group Are Using Hub Group’s Name In Fraudulent Emails, Job Postings, Or Social Media Messages. In Light Of These Scams, Please Bear The Following In Mind
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Compensation: Up to $13.46/hourly rate
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
About Us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of “The Way Ahead” – a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com
