[Hiring] Customer Service Representative REMOTE

­­Position: Customer Service Representative

Date posted: 2024-09-16

Industry: Healthcare Services

Employment type: Full Time

Experience: 3 to 5 year               

Qualification: Bachelor’s Degree holder

Salary: $14.50/hr – $16/hr

Location: REMOTE

Company: Confidential

Description:

Remote Customer Service Representative United States

$14.50/hr – $16/hr

About the job

Why Consider This Job Opportunity

• Salary up to $16.00 hourly
• Opportunity for career advancement and growth within the organization
• Fully remote work opportunity
• Collaborative and supportive team environment
• Performance and attendance-based incentives
• Comprehensive benefits package including 401K match, Individual Coverage HRA, and Paid Time Off

What to Expect (Job Responsibilities)

• Handle inbound and outbound calls while delivering exceptional customer service
• Manage customer accounts, provide technical support, and perform application data entry
• Respond to online chat inquiries and follow defined procedures and policies
• Utilize creative problem-solving skills, flexibility, and adaptability to changing projects
• Engage in extensive self-study, training, and testing to meet certification requirements

What Is Required (Qualifications)

• Minimum Internet Speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commitment to full attendance during the 3-week Training period

How To Stand Out (Preferred Qualifications)

• Previous experience in customer support or technical support role
• Familiarity with CRM systems and practices
• Spanish Bilingual proficiency
• High level of comfort learning new technology
• High level of professionalism