[Hiring] Customer Service Representative REMOTE
Position: Customer Service Representative
Date posted: 2024-12-31
Industry:other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: High School Diploma or equivalent
Salary: $35,000 – 50,000 Per Year
Location: Fort Lauderdale, FL, United States, REMOTE
Company: Recruitment via Get It – Hospitality
Description:
Remote Customer Service Representative | WFH
Fort Lauderdale, FL
Join a dynamic and reputable organization located in sunny Florida, where teamwork and individual growth are at the forefront of our culture. We invite dedicated professionals to apply for the role of Customer Service Representative, where you will serve as the vital connection between our esteemed company and our key partners, including Manufacturers, Dealers, Service Agents, Territory Managers, and End Users. This remote position allows you to engage in meaningful customer interactions, addressing inquiries and providing tailored solutions, while utilizing industry-standard software (AutoQuotes) to generate precise product quotations. Your positive attitude and commitment to exceptional customer service will be essential in this role.
Job Overview
As a Customer Service Representative, you will play a crucial role in facilitating daily communication with our customers, ensuring their needs are met effectively and efficiently.
Key Responsibilities
- Review specifications and expedite quotation requests to ensure timely distribution.
- Utilize AutoQuotes alongside our Price Books to generate accurate quotations.
- Reconcile purchase orders, submitting them to the relevant manufacturers while maintaining internal records and updating our Customer Relationship Management (CRM) system.
- Communicate promptly with customers regarding any orders on price hold, collaborating with sales personnel to swiftly resolve pricing discrepancies.
- Manage and track jobs and quotations through OneDrive and CRM tools.
- Coordinate service issue resolutions in partnership with authorized service agencies.
- Serve as the primary contact for assigned dealers, responding to phone calls and emails to provide excellent support.
- Prepare and maintain spreadsheets with updated pricing and product information for sales team reference.
- Generate reports via factory sales portals to furnish essential customer data and project histories.
- Organize individual and shared company files systematically and undertake additional duties as required.
Required Skills
- Proficiency in industry-specific software (AutoQuotes)
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Familiarity with Microsoft Office Suite and CRM systems
- A customer-centric and positive attitude
Qualifications
- Previous experience in customer support or a related field is preferred
- Familiarity with AutoQuotes and CRM systems is a plus
- High School Diploma or equivalent required; Associate’s degree or higher preferred
Career Growth Opportunities
- At our firm, we prioritize the professional development of our team members, providing ample opportunities for training and skill enhancement, setting the stage for career advancement.
- We are excited to welcome individuals who are passionate about delivering exceptional customer support and are eager to contribute to our mission. If you are ready to impact customer satisfaction positively, we encourage you to apply!
