Customer Service Representative RAK UAE

Position: Customer Service Representative

Date posted: 2023-03-16

Industry: other

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Ras Al Khaimah, United Arab Emirates

Company: Confidential

Description:

Customer Service Representative required

• Experience: 1 – 2 year in CSR
• Notice period : Immediate Joiner or 10 days less
• Required Knowledge / Skills / Languages:
• English, Hindi
• Typing accuracy: 100%

Duties and responsibilities:

• Answering customers’ enquiries via Chat and Email providing the right information
• Identifying customer needs and helping customers use specific features
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers