[Hiring] Customer Service Representative I REMOTE USA
Position: Customer Service Representative I
Date posted: 2025-05-01
Industry: other
Employment type: Full Time
Experience: 2 year
Qualification: Bachelor’s Degree holder
Salary: AED
Location: Orange, CA, United States, REMOTE
Company: Prospect Medical Systems
Description:
Hiring Customer Service Representative I
Orange, CA
About the job
Job Description
The Customer Service Representative supports the Central Business Office and Outside Vendors to ensure that administrative work is completed in a timely, accurate, and courteous manner. Performs a variety of administrative, support and clerical functions. Resolves administrative issues and inquiries.
Responsibilities
Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned. Scans information accurately and in a timely manner. Establishes and maintains effective filing systems, provides excellent departmental telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions to ensure efficient operation of the department.|Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.|Works with patients, vendors, and hospitals to ensure that insurance information is correct, updating and correcting information as needed, and in a timely manner. Maintains electronic tracking logs as assigned. Maintains confidentiality in accordance with hospital/corporate policies and HIPAA privacy regulations.
Qualifications
- Two years recent customer service experience
- Computer literacy and proficiency
- Ability to multitask and prioritize needs to meet timelines
- Understanding of basic medical terminology
- Must be able to read, write and communicate effectively in English
- Must demonstrate customer service skills appropriate to the jobPrevious experience in healthcareHigh School Diploma or Equivalent
