[Hiring] Customer Service Representative Dubai UAE
Position: Customer Service Representative
Date posted: 2024-07-07
Industry: other
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Mamlakat Al Oud
Description:
Hiring Customer Service Representative
Location: Dubai, UAE
Languages: Arabic & English (Speaking, Writing, Texting)
About Us:
At Mamlakat Al Oud, we pride ourselves on creating luxurious, high-quality perfumes that embody elegance and sophistication. We are committed to delivering exceptional service and making every interaction with our brand an inspiring and fulfilling experience.
Role Overview:
We are seeking a dynamic and dedicated Customer Service Representative to join our growing team. The ideal candidate will be fluent in both Arabic and English, with excellent communication skills and a passion for providing top-notch customer service. This role involves handling customer inquiries, managing social media pages, and maintaining positive customer relationships.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
- Manage and engage with our social media community, ensuring our brand voice is consistently represented.
- Provide detailed product information and support to customers, helping them find the perfect products.
- Handle customer complaints and resolve issues efficiently to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the marketing team to develop and implement social media strategies.
- Stay up-to-date with product knowledge and industry trends.
Qualifications:
- Fluent in Arabic and English (speaking, writing, and texting).
- Excellent communication and interpersonal skills.
- Experience in customer service and social media management.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively.
- Familiarity with CRM systems and practices is a plus.
What We Offer:
- A vibrant and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- The chance to be part of a brand that values luxury, elegance, and exceptional service.
with the subject line “Customer Service Representative Application.”
Join us at Mamlakat Al Oud and be part of a team that creates unforgettable experiences!
