Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2023-08-07

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are seeking a friendly and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our clients through various channels, including phone, email, and chat.

Key Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• IT/Tech savvy for Arabic data input into government event portals (training to be provided)

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Preferably Arabic speaking candidate

Profile

• Must be Dubai based
• Effective communication abilities
• Confident and outgoing personality
• Commercially astute
• Fluency in English and Arabic is essential with the ability to communicate effectively at all levels
• Ability to work non-regular hours