Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-12-06

Industry: other

Employment type: Full Time

Experience: 1 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 3000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Representative (English and Hindi speaking) is to deliver an excellent customer service experience to

Key Responsibilities and Accountabilities:

  • customer service experience
  • Engages with customers in polite and professional manner following in costumer services.
  • Contact and assists customers through strong product and company knowledge applicable to the concern.
  • Deals with customer complaints or concerns and follows the correct escalation process.
  • Respects all fellow team members and treat as equals and aids when needed.
  • Ensures all guests receive the correct escalation and avoids conflicts all the time follow handling policies and procedures.
  • Selling & upselling- if required
  • Perform up-selling strategies (suggestive/cross selling) and advise and assist customers with sales to maximize revenues.
  • Follows food hygiene policies to ensure the good and hygienic environment
  • Abides by policies & procedures listed in management programs to ensure a safe environment for clients, colleagues, and self.
  • Ensures the clients meet the relevant criteria in alignment of the designated attraction.
  • Operates and maintains according to the standard operating procedures (sops’) and risk assessments.
  • Owns health, safety and well-being and anyone or anything that may be affected by acts or errors.
  • Reports incidents and stop any work activity if their personal safety is at risk at any time.
  • Identifies equipment deficiencies for assets and reports any issues to the manager on duty and/or the relevant technician.
  • Ensures disclaimers are signed by customers when applicable.
  • Flexible at work, and on weekends and public holidays as per management rules.
  • Adheres to company policies and procedures with regards to grooming, code of conduct, work ethics, working hours and attendance.
  • Follows and adheres to the happiness smash able language and rituals.
  • Performs any additional adhoc duties as requested by manager and/or head of department.
  • personal characteristics and required background
  • Team oriented, energetic, friendly, and outgoing.
  • excellent communication skills
  • Customer service orientation
  • 1-3+ years of experience in any customer service/retail/hospitality industry preferred.
  • Fluent in English and Hindi language verbal and written
  • Computer literate 

Package:

  • basic salary: 2,000 AED
  • food allowance: 1,000 AED
  • free accommodation
  • free transportation
  • 2 days off per month
  • 15 days paid vacation every after 6 months
  • timing: 10am-10pm with 1 hour

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