Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-11-11

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring Customer Service Representative to our group

Key Responsibilities

• Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.
• Taking pride in the appearance of the business center by adhering the dress code & ensuring all areas of the center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star business.
• Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell companies products and services.
• Increase client retention by meeting and exceeding client needs.
• Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
• Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
• Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
• Commit to solving any client/visitor issues and following through to resolution.
• Support clients’ needs by preparing meeting rooms or offices before client use, troubleshooting basic and telecom technical issues, moving furniture and providing beverages.
• Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing
• Key Criteria

Essential

• Previous work experience within a customer service focused position.
• Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
• Professional communication skills.
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
• Proven organization skills ability to prioritize and multi-task.

Desirable

• Previous experience within another serviced office provider or other service related industry.
• Degree or equivalent within hospitality or business.
• Competencies