Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-10-24

Industry: Facilities Management

Employment type: Full Time

Experience: 1.5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Representative – Facilities Management

Languages: Bilingual – Arabic and English (Both languages are mandatory)

CSR- Facilities Management Job Description:

• Reporting to the customer service manager
• Taking calls and complaints from customers
• Scheduling callouts to customers
• Communicating with the facilities management team
• Updating the facilities management system
• Following up with customers to resolve queries.
• Effectively understand the client’s requirements.
• Keeping track of all to-close queries, both successful and unsuccessful.
• Handling grievances in a manner that preserves the company’s reputation.
• Improve the quality of customer service for existing & prospective customers.

Basic requirements for the roles:

• Facilities management experience is MANDATORY
• Good communication and interpersonal skills
• Candidates will have at least 1.5 years of call center experience in the facilities management arena

Benefits:

• Visa, Medical Insurance & other benefits as granted by UAE labor law
• Work Location: Tafaseel BPO middle East premises in Dubai CommerCity
• Arabic and English are mandatory languages, thus apply if you do speak both languages with fluency.

with the subject “DXB-TF409”