Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-09-14

Industry: other

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Representative

Location: DUBAI

JOB DESCRIPTION:

• Interact with customers to provide information in response to inquiries about the services provided and to handle and resolve complaints. Coordinate with RTA for document approvals, to attain driving permits, etc.
• Provide complete and accurate information about the procedures, criteria and the total cost to attain driving license.
• Ensure that all the relevant documents are submitted at the time of registration.
• Enroll the customer in the system accurately and get the acknowledgment of the same by the customer. Enter the number of required classes as per RTA conditions, and also any additional classes required if the student fails the assessment test.
• Attain approval from RTA on the documents provided. Attain the student driving permit from RTA.
• Ensure that the payment is made before proceeding with assigning the classes.
• Update the system as and when required.
• Prepare credit report and attain approval from the authorized person.
• Acknowledgement of branch target(s).
• Undertake any other duties as per requirement.

REQUIREMENTS:

• Female candidates (Indians/ Pakistanis/Filipinos) only preferred.
• Senior Secondary School Certificate or equivalent.
• Fresher or 1 year experience in a similar position.
• Excellent verbal and written communication skills, observation skills, strong customer service skills, ability to handle irate customers, willingness to work a flexible schedule and occasional overtime when needed, knowledge of basic computer skills.
• Attention to details, highly developed sense of integrity and commitment to customer satisfaction.