Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-08-16

Industry: baby shop

Employment type: Full Time

Experience: 4000 to 7000

Qualification: Bachelor’s Degree holder

Salary: AED5000 to 10000

Location: Dubai, United Arab Emirates

Company: Mumzworld

Description:

We are Hiring for the role of Customer Service Representative

Location: Dubai – UAE

Here’s a snapshot of what your responsibilities would include:

• Being the primary point of contact for customers across all touch points. This includes phone calls, email requests and live chats
• Responding promptly, efficiently and professionally to all customer queries regarding order returns
• Liaising with the logistics and warehouse teams to respond to all customer queries regarding order/returns status and delivery/collection timings
• Understanding Mumzworld Returns policy and ability to make decisions regarding exceptions to the policy where necessary
• Handling customer queries with sensitivity, calmness, politeness and respect at all times
• Recording and updating of all customer interactions in the main CRM system (Freshdesk)
• Following up with customers on all related calls, queries and concerns on a daily basis
• Demonstrating initiative, speed & amp; accuracy

Performance indicators:

• First call resolution: Need to resolve the customer’s issue without having to escalate, transfer or return the call or email
• Speed: Calls, emails, live chats – should be answered within a set threshold
• Average time to resolution: To be within a set threshold
• Accuracy: Information given to the customer should be accurate and precise
• Written skills: Grammar and spellings should be correct and adhere to the quality guidelines
• Problem-solving: Able to solve customer issues regarding items not eligible for return, full understanding of the

Your skills would include:

• Proficient knowledge of English
• Customer obsession and problem solver
• Quick learner and thinker
• Ability to work on systems efficiently
• Ability to multitask, prioritize, and manage time effectively

Due to the volume of applications we receive, only shortlisted candidates will be contacted.

and add “Customer Service Representative” in the subject line of the email.