Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2021-09-08

Industry: other

Employment type: Full Time

Experience: 4 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: OOCL Logistics

Description:

Customer Service Representative

OOCL Logistics (Asia Pacific) Limited – Dubai Branch

Requirements:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Ensure documents are timely sent to customer for customs purposes.
• Ensure accurate and timely client invoicing.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures and external government regulations or customer’s policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers’ standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures
• College graduate
• 4 – 5 years’ work experience in UAE freight forwarding industry
• Good English communication skills
• Well versed on shipping or freight forwarding systems