[Hiring] Customer Service Rep REMOTE USA

­­­­Position: Customer Service Rep

Date posted: 2025-04-24

Industry: other

Employment type: Full Time

Experience: 1 year                       

Qualification: A high school diploma or GED is preferred

Salary: -$14/hr plus

Location: Texas, United States, REMOTE

Company: Five Star Call Centers

Description:

Hiring Customer Service Rep

Texas, United States ·

About the job

Please note, that while we do not currently have any open classes, we are eagerly searching for our next group of customer service stars for future openings!

This is a remote opportunity for residents of the following states:

AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

If you’re compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• A high school diploma or GED is preferred
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• Previous experience using Outlook, Word & Excel preferred
• Knowledge of CRM systems a plus
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be at least 18 years of age
• A background check applicable with state and federal laws is required
• Must be able to speak, read, write and understand English

Responsibilities

• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
• Manage large amounts of inbound calls in a timely manner
• Able to work without a script and maintain call control
• Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Identify upsell/cross-sell opportunities
• Actively participate in efforts to support customer satisfaction and maintain quality
• Skillfully change from one task to another without loss of efficiency or composure
• Ability to multi-task using multiple system pending the clients working environment
• Successfully complete all training sessions
• Effectively communicate with patience and understanding
• Remain positive and professional in all customer interactions
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
• Perform other duties as assigned*
• Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time

Pay & Benefits

• Starting pay -$14/hrplus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Shifts between 7:00am-10:00pm (CST) ; Work Days – M-F& Every Other Wkd
• Paid Training – typically 1-3weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status – Full Time 40 hours, Benefit eligible 1st of month after 60 days -click to see benefits-at-a-glance
• If you qualify for remote work equipment will be sent to you. Details below.
• Equipment ProvidedOption-Equipment will be shipped to you.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ