[Hiring] Customer Service Rep REMOTE USA

­­­­Position: Customer Service Rep

Date posted: 2025-04-07

Industry: Education FinTech Services

Employment type: Full Time

Experience: 1 year                       

Qualification: High school diploma or equivalent

Location: United States, REMOTE

Company: Recruitment via Talentify

Description:

Hiring Customer Service Rep – 100% Remote

United States

About the job

Employer Industry: Education FinTech Services

Why Consider This Job Opportunity

  • Competitive benefits package including medical, dental, vision, and life insurance
  • Advancement opportunities within the organization
  • Work from home (WFH) flexibility
  • Company-provided equipment to assist in your role
  • Diverse experience with supporting various lines of business
  • A supportive and employee-driven work environment focused on open communication

What To Expect (Job Responsibilities)

  • Provide best-in-class customer service to students and alumni through inbound and outbound calls
  • Meet productivity needs for outbound and inbound telephone calls
  • Utilize CRM systems for technical inquiries and ensure timely customer resolution
  • Update records with current demographic and contact information while accurately noting all interactions
  • Comply with federal and state laws governing the industry and adhere to company guidelines

What Is Required (Qualifications)

  • High school diploma or equivalent
  • Minimum of 1 year of experience in a customer service role
  • Ability to establish rapport through effective communication and timely follow-up with customers
  • Strong attention to detail and ability to multi-task in a fast-paced environment
  • Self-starter with a high degree of internal motivation

How To Stand Out (Preferred Qualifications)

  • Experience in a technical support role or familiarity with troubleshooting common computer issues
  • Previous experience in the education or financial services industry
  • Proficiency in using various technical devices and systems
  • Strong written communication skills for professional correspondence

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