Customer Service Operations Dubai UAE

Position: Customer Service Operations

Date posted: 2021-02-02

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Operations Team Leader for immediate hiring

Location: Dubai

Language: Bilingual (Arabic /English)

• Ability to lead a team consisting of 15 Associates.
• Documentation for Interactions monitored and coach upon opportunities
• Develop people morale according to company principles
• Data driven with analytical approach to achieve contact center efficiency metrics
• Attention to details with proactive attitude
• Ensure that the team members are briefed and trained for knowledge updates/ Gaps