Customer Service Officer Dubai UAE

Position: Customer Service Officer

Date posted: 2023-09-05

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Role: Customer Service Officer

Salary: AED 5,000

Location: Dubai, UAE

Notice Period: Immediate joiners

Roles and Responsibilities:

• Answer all customer inquiries in a friendly, professional, and efficient way.
• Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional.
• Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
• To be a brand ambassador and clearly demonstrate this in the approach to customer engagement across all customer touchpoints.
• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required and engage with the relevant business areas in support of customer solution.
• Promote and upsell Virgin mobile products and service through various servicing channels.
• Respond to customer queries through online channels, e.g, social media, emails, in-app chat and contact upgrade in accordance with the quality methodology to customer engagement standards.
• ·Provide telephony support to point of sales channels related to activation issues.
• Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
• Contribute to overall achievements of required Service Level by achieving agreed targets.

with the subject line as “Customer Service”