[Hiring] Customer Service Officer/Collection Officer Dubai UAE
Position: Customer Service Officer/Collection Officer
Date posted: 2024-06-02
Industry: other
Employment type: Full Time
Experience: 2 years
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: At SAGA International
Description:
Hiring Customer Service Officer/Collection Officer
Location: Dubai, United Arab Emirates
About Us:
SAGA International was established in 2008 and licensed under DED. Our success is underscored by the recent acknowledgement from the RERA, recognizing our achievements in the successful implementation and management of our services.
Job Summary:
The Customer Service and Collection Officer is responsible for managing customer interactions, resolving disputes and ensuring timely fee collection, vital for maintaining financial health and positive community relations under Law No. 6, 2019. Key responsibilities are:
Ensure up-to-date in the collection of the Service Charges.
Perform a variety of technical, administrative and analytical work and interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Provide reports as per the Key Performance Indicators (KPIs) for Collection & CS to the Association Manager(s) for the status of the collection of the service charges including, but not limited to instituting legal action to defaulters, Collection of Service Charges and Usage Charges.)
Summary: Experience & Qualifications:
- General education degree or equivalent
- Proven customer support experience, collections or experience as a Client Service Representative in a real estate property industry.
- Knowledge of customer service principles and practices.
- Familiar with Law No. 6, 2019 is an added factor.
- Minimum of two (2) years experience in relevant area preferably in a medium to large organization.
At SAGA International, we offer competitive compensation packages, opportunities for professional growth, and a supportive work culture where your contributions are valued.
Please include “Customer Service/Collection” in the subject line of the email.
