Customer Service Manager Dubai UAE
Position: Customer Service Manager
Date posted: 2019-09-16
Industry: Other
Employment type: Full Time
Experience: minimum 7 to 10 year of relevant experience
Qualification: Bachelor’s Degree is required
Salary: AED 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Customer Service Manager
Should have at least 7-10 year’s experience in a clinic or hospital in UAE in which at least 3-4 years experience as a Customer Service Manager
Must have good communication skills in Arabic and English.
Manages the reception staff including scheduling, coverage arrangements and training of the customer service and call center department.
Conduct regular customer service training for all staff• Tracking insurance approvals (maintaining the excel sheet) and coordinating with all departments including nursing, insurance, call center and doctors.
Will be responsible for patient’s satisfaction; will take care of patient’s complaints with a complete investigation related to complaints.
Will be responsible for insurance first review before submission.
Manages the doctor’s clinics schedule, blocking and rescheduling etc.
Following up the E-Message sent by call center team with all departments including nursing, insurance, reception and doctors.
Follow up for the no show report.
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Interested candidates can send CV to jobs@rightvows.com with subject Customer Service Manager
