Customer Service Manager Dubai UAE

Position: Customer Service Manager

Date posted: 2019-09-16

Industry: Other

Employment type: Full Time

Experience: minimum 7 to 10 year of relevant experience

Qualification: Bachelor’s Degree is required

Salary: AED 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Manager

Should have at least 7-10 year’s experience in a clinic or hospital in UAE in which at least 3-4 years experience as a Customer Service Manager

Must have good communication skills in Arabic and English.

Manages the reception staff including scheduling, coverage arrangements and training of the customer service and call center department.

Conduct regular customer service training for all staff• Tracking insurance approvals (maintaining the excel sheet) and coordinating with all departments including nursing, insurance, call center and doctors.

Will be responsible for patient’s satisfaction; will take care of patient’s complaints with a complete investigation related to complaints.

Will be responsible for insurance first review before submission.

Manages the doctor’s clinics schedule, blocking and rescheduling etc.

Following up the E-Message sent by call center team with all departments including nursing, insurance, reception and doctors.

Follow up for the no show report.

APPLY HERE

Interested candidates can send CV to jobs@rightvows.com  with subject Customer Service Manager

Leave a Reply

Your email address will not be published. Required fields are marked *