[Hiring] Customer Service Executive Dubai UAE
Position: Customer Service Executive
Date posted: 2024-10-28
Industry: Other
Employment type: Full Time
Experience: 1 to 2 year
Qualification: Bachelor’s Degree holder
Salary: AED 2500 to 3000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Customer Service Executive required
Job Location: Dubai
Salary: AED 2501-3000
Experience: 1 – 2 Years
Job Type: Full Time
Description:
We are hiring a customer service representative to manage customer queries and complaints in Dubai Al Nahda2. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
