[Hiring] Customer Service Executive Dubai UAE

­­Position: Customer Service Executive

Date posted: 2024-10-15

Industry: Pet Industry

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Dogventure HQ

Description:

Hiring Customer Service Executive with veterinary background.

Location-Al Quos Industrial Area 3, Dubai.

Employment Type-Full time.

Salary- Competitive Salary.

Company Description-Dog venture HQ is a leading Pet Industry based in Dubai, United Arab Emirates that have everything under one roof. We bring people and their beloved furry friends together to explore, have fun, and create unforgettable memories.

Job Description

• Welcome clients and their pets warmly upon arrival.
• Answer phone calls and WhatsApp messages promptly, ideally within 10 minutes, addressing inquiries and concerns immediately. As well as sending medical reports and updating clients.
• Manage appointment bookings and confirmations efficiently.
• Handle multiple tasks simultaneously, including check-ins, check-outs, and accommodating clients waiting for their appointment.
• Prepare and process billing for services rendered, ensuring accuracy.
• Handle payments and provide clients with receipts.
• Follow up on all pending payments
• Prepare daily closing reports at the end of each shift and directly sent them to Finance.
• Communicate effectively with veterinary staff and management to relay client needs and concerns.
• Compile and submit daily reports to management regarding appointments, feedback, and any issues encountered.
• Handle client complaints and concerns professionally and promptly, striving for resolution.
• Actively seek feedback from clients about their experiences and the services provided.
• Conduct follow-up calls or messages to check on patient recovery and client satisfaction.
• Maintain and update patient and owner files to ensure accurate and up-to-date records.
• Knowledge of Services: Be aware of all clinic services and procedures to inform clients accurately.
• Manage product displays, keep track of inventory, and promote veterinary services and products to clients.
• Actively sell and promote clinic services and products to meet monthly targets.