Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2023-10-16

Industry: other

Employment type: Full Time

Experience: 2 years

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We currently have a vacancy for a Customer Service Executive position at one of our clients, an American multinational management consulting Services Company based in Dubai.

Location Dubai, DIFC

Language required: Tagalog, English

Responsibilities

• Process 80-100 customer orders daily and deliver within 30 minutes.
• Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.
• Respond to customer queries promptly.
• Perform 80% non-voice and 20% voice customer servicing.
• Handle customer complaints and escalations with appropriate resolutions in a professional manner.
• Engage in work-related correspondence with other company offices.
• Follow up with customers on relevant and related to report deliveries, and all sorts of clarifications.
• Perform QC task daily.
• Attend relevant trainings as per advice.
• Ensure 100% customer satisfaction and protect the company brand at all times.

Required Skills & Personal Attributes:

• Good English communication skills, both verbal and written.
• Proficiency in MS Suite (Word, Excel, PowerPoint, Outlook).

Education and Experience

• At least a graduate, preferably Commerce, Business Administration/Management Graduate (a must)
• -2+ years of experience in client servicing/customer services