Customer Service Executive Dubai UAE
Position: Customer Service Executive
Date posted: 2023-06-14
Industry: Facilities Management
Employment type: Full Time
Experience: 1 to 3 year
Qualification: Bachelor’s Degree holder
Salary: AED 3000 to 4000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Hiring Customer Service Executive (Female Arabic Speaking)
Job Description:
We are looking for an experienced customer service executive who is fluent in Arabic and has at least 1-3 years of experience in the UAE. The candidate should be able to handle customer inquiries and complaints via phone, email, and social media. They should also be able to provide accurate information about products and services to customers. The candidate should have excellent communication skills in both Arabic and English.
Responsibilities:
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Requirements:
- Fluent in Arabic and English.
- At least 1-3 years of experience as a customer service executive in the UAE.
- Excellent communication skills.
- Ability to work under pressure.
- Good organizational skills.
