Customer Service Executive Dubai UAE
Position: Customer Service Executive
Date posted: 2020-07-08
Industry: other
Employment type: Full Time
Experience: 3 to 4 year
Qualification: Bachelor’s Degree Holder
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: MRC Shipping and Logistics LLC
Description:
Customer Service Executive for MRC Shipping and Logistics LLC, UAE
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as require
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers’ standard operating procedures are followed and updated
1+ year experience
