Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2021-04-02

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 2500

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Executive Vacancy in Dubai

Job Description

  • Required Language: English, Filipino, Malayalam, and Hindi.
  • Greet all the customer
  • Reach the given target on a daily basis
  • Provides outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
  • Promotes and maintains positive relations with all loyal clients and new customer.
  • To be able to report to branch as per given schedule.
  • To be able to work in a timely manner
  • Complies with all department and company policies and procedures.
  • Contributes to the fulfillment of department and company objectives and goals.
  • Performs as a team member in allocating and coordinating the work flow.
  • Handles workload and customer queries with patience and empathy and not let the work pressure reflect on the way when dealing with the clients.
  • Maintains proper records of all transactions, cancellations, and issues computer generated receipts to the customers.
  • Maintains an awareness of all promotions and advertisement.
  • Maintains a clean and orderly checkout of the counter.
  • Answers customer’s questions and provides information on procedures or policies.
  • Maintains good relationship with all customer.
  • Trains and mentor new employees
  • Strictly follow the Anti-Money Laundering procedures as per company rules and regulations.
  • Responsible for protecting the privacy of their customers by not discussing financial matters outside, they are required to only release account information to authorized individuals.
  • Reporting to the Assistant Branch Manager
  • Ensures zero tardiness and absences
  • Ensure the cleanliness of the counter
  • Make sure to give 100% commitment in all sales promotion.

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