Customer Service Coordinator Abu Dhabi UAE

Position: Customer Service Coordinator 

Date posted: 2023-01-14

Industry: other

Employment type: Full Time

Experience: 10 year

Qualification: Bachelor’s Degree is required

Salary: AED10000 to 15000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

We are looking for Customer Service Coordinator (10 Years’ Experience) (Arabic and English) in Abu Dhabi

  • Duration: Long Term
  • Location: Abu Dhabi
  • Closing Date :ASAP

Assists in the development of Company’s Customer Services & Call Center policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services/ Call Center activities.

Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection and all billing systems related topics.

Requirements:

  • Carries out his duties in accordance with specifications and Company policies and regulations.
  • Set up all Customers’ accounts (entering customer and account data from source documents within stated time limits)
  • Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
  • Prepare and periodically present a management dashboard for review of customer complaint status
  • Follow up with the customer to ensure the invoices paid within the payment terms
  • Identify customer needs to achieve satisfaction
  • Build sustainable relationship with the customers through interactive communication (tel., email, face to face meeting, etc.)
  • Provide accurate, valid, complete information, deals and promotions
  • Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department.
  • Continuous follow up with customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms.
  • Build and maintain high level contacts with customers, including other business and project partners
  • Generate Invoices using the applied systems and send them to the customers
  • Gather the information related to the outstanding, ageing of debtors and follow ups with customers
  • Upload vendor Invoices to the system post verification by concerned sales team
  • Bachelor Degree or equivalent.
  • 10 years of experience in customer support services; preferably a utility business.
  • IT literate, with experience in MS Office applications.
  • Fluent in English language with good oral and written communication skills.
  • Fluency in Arabic language will be a positive advantage.

Leave a Reply

Your email address will not be published. Required fields are marked *